| 1. | Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers. |
| 2. | Collaborate with web developers to create and operate internal and external web sites, or to manage projects, such as e-marketing campaigns. |
| 3. | Collaborate with development teams to discuss, analyze, or resolve usability issues. |
| 4. | Install or configure web server software or hardware to ensure that directory structure is well-defined, logical, secure, and that files are named properly. |
| 5. | Develop web site performance metrics. |
| 6. | Set up or maintain monitoring tools on web servers or web sites. |
| 7. | Check and analyze operating system or application logfiles regularly to verify proper system performance. |
| 8. | Perform user testing or usage analyses to determine web sites' effectiveness or usability. |
| 9. | Develop testing routines and procedures. |
| 10. | Evaluate testing routines or procedures for adequacy, sufficiency, and effectiveness. |
| 11. | Test issues such as system integration, performance, and system security on a regular schedule or after any major program modifications. |
| 12. | Correct testing-identified problems, or recommend actions for their resolution. |
| 13. | Determine sources of web page or server problems, and take action to correct such problems. |
| 14. | Gather, analyze, or document user feedback to locate or resolve sources of problems. |
| 15. | Track, compile, and analyze web site usage data. |
| 16. | Recommend web site improvements, and develop budgets to support recommendations. |
| 17. | Identify or address interoperability requirements. |
| 18. | Evaluate or recommend server hardware or software. |
| 19. | Develop or implement procedures for ongoing web site revision. |
| 20. | Implement updates, upgrades, and patches in a timely manner to limit loss of service. |
| 21. | Identify, standardize, and communicate levels of access and security. |
| 22. | Implement web site security measures, such as firewalls or message encryption. |
| 23. | Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel. |
| 24. | Identify or document backup or recovery plans. |
| 25. | Back up or modify applications and related data to provide for disaster recovery. |
| 26. | Test backup or recovery plans regularly and resolve any problems. |
| 27. | Document application and web site changes or change procedures. |
| 28. | Document installation or configuration procedures to allow maintenance and repetition. |
| 29. | Test new software packages for use in web operations or other applications. |
| 30. | Inform web site users of problems, problem resolutions or application changes and updates. |
| 31. | Monitor web developments through continuing education, reading, or participation in professional conferences, workshops, or groups. |
| 32. | Develop or document style guidelines for web site content. |
| 33. | Develop and implement marketing plans for home pages, including print advertising or advertisement rotation. |
| 34. | Provide training or technical assistance in web site implementation or use. |
| 35. | Review or update web page content or links in a timely manner, using appropriate tools. |