Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 67 | |
|
| 48 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 53 | |
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| 43 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 51 | |
|
| 36 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
| 51 | |
|
| 36 |
| Feed domestic animals | Investigate the effects of pollution on marine plants and animals | Isolate and identify a new virus |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 49 | |
|
| 40 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| 45 | |
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| 38 |
| Use a band-aid | Fill a tooth cavity | Perform open heart surgery |
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