Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 68 | |
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| 40 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Speaking
Talking to others to convey information effectively. |
| 67 | |
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| 49 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 61 | |
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| 62 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 58 | |
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| 54 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
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| 45 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Coordination
Adjusting actions in relation to others' actions. |
| 54 | |
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| 53 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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Installation
Installing equipment, machines, wiring, or programs to meet specifications. |
| 52 | |
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| 52 |
| Install a new air filter in an air conditioner | Install new switches for a telephone exchange | "Install a ""one of a kind"" process production molding machine" |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 52 | |
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| 52 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
| 51 | |
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| 44 |
| Add oil to an engine as indicated by a gauge or warning light | Clean moving parts in production machinery | Conduct maintenance checks on an experimental aircraft |
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| 32 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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