| 1. | Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft and railroad cars. |
| 2. | Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. |
| 3. | Direct investigations to verify and resolve customer or shipper complaints. |
| 4. | Serve as contact persons for all workers within assigned territories. |
| 5. | Implement schedule and policy changes. |
| 6. | Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives. |
| 7. | Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations. |
| 8. | Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members. |
| 9. | Develop criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs. |
| 10. | Monitor spending to ensure that expenses are consistent with approved budgets. |
| 11. | Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources. |
| 12. | Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. |
| 13. | Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures. |
| 14. | Analyze expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services. |
| 15. | Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment. |
| 16. | Supervise workers assigning tariff classifications and preparing billing. |
| 17. | Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods. |
| 18. | Recommend or authorize capital expenditures for acquisition of new equipment or property to increase efficiency and services of operations department. |
| 19. | Prepare management recommendations, such as proposed fee and tariff increases or schedule changes. |
| 20. | Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement and computer use. |
| 21. | Participate in union contract negotiations and settlements of grievances. |
| 22. | Provide administrative and technical assistance to those receiving transportation-related grants. |
| 23. | Direct procurement processes including equipment research and testing, vendor contracts, and requisitions approval. |