Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 75 | |
|
| 57 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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History and Archeology
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
| 60 | |
|
| 48 |
| Take a class in US history | Teach local history to school children | Determine the age of bones for placing them in fossil history |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 59 | |
|
| 44 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 56 | |
|
| 34 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 42 | |
|
| 42 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
| 41 | |
|
| 33 |
| Write a thank you note | Be a radio disk jockey | Write a novel |
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Fine Arts
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture. |
| 40 | |
|
| 32 |
| Attend a popular music concert | Play a minor part in a local theater play | Design an artistic display for a major trade show |
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