Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 95 | |
|
| 72 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 74 | |
|
| 53 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 54 | |
|
| 41 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 46 | |
|
| 42 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 45 | |
|
| 35 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 41 | |
|
| 33 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
| 41 | |
|
| 25 |
| Answer billing questions from credit card customers | Develop financial investment programs for individual clients | Keep a major corporation's financial records |
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