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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Telephone Operators. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Interacting With Computers86
2.Communicating with Supervisors, Peers, or Subordinates82
3.Resolving Conflicts and Negotiating with Others75
4.Getting Information70
5.Establishing and Maintaining Interpersonal Relationships69
Updating and Using Relevant Knowledge69
7.Documenting/Recording Information65
8.Processing Information62
9.Interpreting the Meaning of Information for Others60
10.Developing and Building Teams58
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Job Activity Scores

Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
86
39
Enter employee information into a computer databaseWrite software for keeping track of parts in inventorySet up a new computer system for a large multinational company
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
82
58
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
75
45
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
70
46
Follow a standard blueprintReview a budgetStudy international tax laws
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
69
59
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
69
76
Keep up with price changes in a small retail storeKeep current on changes in maintenance procedures for repairing sports carsLearn information related to a complex and rapidly changing technology
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
65
28
Record the weights of trucks that use the highwaysDocument the results of a crime scene investigationMaintain information about the use of orbiting satellites for private industry communications
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
62
40
Tabulate the costs of parcel deliveriesCalculate the adjustments for insurance claimsCompile data for a complex scientific report
Interpreting the Meaning of Information for Others
Translating or explaining what information means and how it can be used.
60
37
Interpret a blood pressure readingInterpret how foreign tax laws apply to U.S. exportsInterpret a complex experiment in physics for general audiences
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
58
33
Encourage two coworkers to stick with a tough assignmentLead an assembly team in an automobile plantLead a large team to design and build a new aircraft