Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 90 | |
|
| 79 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 81 | |
|
| 56 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 57 | |
|
| 31 |
| Dial a phone | Install a satellite TV dish | "Develop a new, world-wide telecommunications network" |
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Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
| 52 | |
|
| 50 |
| Write a thank you note | Be a radio disk jockey | Write a novel |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 44 | |
|
| 37 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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