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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Ability Areas

Learn about the most important abilities for Telephone Operators. Also, find out how proficient you have to be in each ability.

Importance*More Info
1.Oral Expression90
2.Speech Clarity83
Oral Comprehension83
4.Speech Recognition74
5.Near Vision60
6.Auditory Attention55
7.Written Comprehension51
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Ability Area Scores

Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
90
55
Cancel newspaper delivery by phoneGive instructions to a lost motoristExplain advanced principles of genetics to college freshmen
Speech Clarity
The ability to speak clearly so others can understand you.
83
54
Call numbers in a bingo gameMake announcements over the loudspeaker at a sports eventGive a lecture to a large audience
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
83
55
Understand a television commercialUnderstand a coach's oral instructions for a sportUnderstand a lecture on advanced physics
Speech Recognition
The ability to identify and understand the speech of another person.
74
61
Recognize the voice of a coworkerIdentify a former customer's voice over the telephoneUnderstand a speech presented by someone with a strange accent
Near Vision
The ability to see details at close range (within a few feet of the observer).
60
36
Read dials on the dashboard of a carRead the fine print of a legal documentDetect minor defects in a diamond
Auditory Attention
The ability to focus on a single source of sound in the presence of other distracting sounds.
55
23
Listen to a lecture while people nearby are talkingListen for your flight announcement at a busy airportListen to instructions from a coworker in a noisy saw mill
Written Comprehension
The ability to read and understand information and ideas presented in writing.
51
45
Understand signs on the highwayUnderstand an apartment leaseUnderstand an instruction book on repairing missile guidance systems