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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Telemarketers. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Selling or Influencing Others86
2.Interacting With Computers74
3.Communicating with Persons Outside Organization68
4.Getting Information67
5.Establishing and Maintaining Interpersonal Relationships59
6.Documenting/Recording Information58
7.Communicating with Supervisors, Peers, or Subordinates54
8.Processing Information53
9.Resolving Conflicts and Negotiating with Others52
Identifying Objects, Actions, and Events52
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Job Activity Scores

Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
86
60
Convince a coworker to assist with an assignmentDeliver standard arguments or sales pitches to convince others to buy popular productsDeliver major sales campaign in a new market
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
74
34
Enter employee information into a computer databaseWrite software for keeping track of parts in inventorySet up a new computer system for a large multinational company
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
68
49
Have little contact with people outside the organizationMake standard presentations about available servicesPrepare or deliver press releases
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
67
37
Follow a standard blueprintReview a budgetStudy international tax laws
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
59
55
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
58
34
Record the weights of trucks that use the highwaysDocument the results of a crime scene investigationMaintain information about the use of orbiting satellites for private industry communications
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
54
36
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
53
38
Tabulate the costs of parcel deliveriesCalculate the adjustments for insurance claimsCompile data for a complex scientific report
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
52
42
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
52
34
Test an automobile transmissionJudge the acceptability of food productsDetermine the reaction of a virus to a new drug