Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 96 | |
|
| 64 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
  | | |
 | | |
|
|
Speaking
Talking to others to convey information effectively. |
| 93 | |
|
| 63 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
| | |
| | |
|
|
Persuasion
Persuading others to change their minds or behavior. |
| 87 | |
|
| 67 |
| Solicit donations for a charity | Convince a supervisor to purchase a new copy machine | Change the opinion of the jury in a complex legal case |
| | |
| | |
|
|
|
| 58 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
| | |
| | |
|
|
|
| 44 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
| | |
| | |
|
|
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 62 | |
|
| 55 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
| | |
| | |
|
|
Negotiation
Bringing others together and trying to reconcile differences. |
| 59 | |
|
| 48 |
| Present justification to a manager for altering work schedule | Contract with a wholesaler to sell items at a given cost | Work as an ambassador in negotiating a new treaty |
| | |
| | |
|
|
|
| 50 |
| Notice that customers are angry because they have been waiting too long | Be aware of how a coworker's promotion will affect a work group | Counsel depressive patients during a crisis period |
| | |
| | |
|
|
Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 56 | |
|
| 54 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
| | |
| | |
|
|
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 56 | |
|
| 47 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
| | |
| | |
|
|