Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 80 | |
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| 62 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 64 | |
|
| 52 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 54 | |
|
| 43 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 50 | |
|
| 17 |
| Dial a phone | Install a satellite TV dish | "Develop a new, world-wide telecommunications network" |
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Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
| 44 | |
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| 40 |
| Write a thank you note | Be a radio disk jockey | Write a novel |
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