Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 71 | |
|
| 31 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 68 | |
|
| 24 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 62 | |
|
| 53 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| 61 | |
|
| 45 |
| Ride a train to work | Steer a large freighter through a busy harbor | Control air traffic at a busy airport |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 53 | |
|
| 27 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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