Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 75 | |
|
| 62 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
| 56 | |
|
| 42 |
| Draw a straight line 4 3/16 inches long | Draw plans for remodeling a kitchen | Develop detailed plans for a high-rise office building |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 53 | |
|
| 41 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 53 | |
|
| 34 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 51 | |
|
| 34 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 51 | |
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| 44 |
| Monitor several children on a playground | Understand the impact of alcohol on human responses | Treat a person with severe mental illness |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 46 | |
|
| 38 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 45 | |
|
| 38 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
| 44 | |
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| 35 |
| Put a computer back into its packing materials | Supervise an appliance assembly line | Manage an international shipping company distribution center |
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