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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Social and Human Service Assistants. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Establishing and Maintaining Interpersonal Relationships88
2.Assisting and Caring for Others86
3.Resolving Conflicts and Negotiating with Others85
4.Getting Information80
5.Developing and Building Teams77
Making Decisions and Solving Problems77
7.Communicating with Supervisors, Peers, or Subordinates76
8.Evaluating Information to Determine Compliance with Standards74
9.Coordinating the Work and Activities of Others73
Performing for or Working Directly with the Public73
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Job Activity Scores

Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
88
78
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
86
67
Help a coworker complete an assignmentAssist a stranded traveler in finding lodgingCare for seriously injured persons in an emergency room
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
85
71
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
80
54
Follow a standard blueprintReview a budgetStudy international tax laws
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
77
48
Encourage two coworkers to stick with a tough assignmentLead an assembly team in an automobile plantLead a large team to design and build a new aircraft
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
77
50
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
76
54
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
74
53
Review forms for completenessEvaluate a complicated insurance claim for compliance with policy termsMake a ruling in court on a complicated motion
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
73
55
Exchange information during a shift changeOrganize the cleanup crew after a major sporting eventAct as general contractor for building a large industrial complex
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
73
57
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV