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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Social and Community Service Managers. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Establishing and Maintaining Interpersonal Relationships92
2.Making Decisions and Solving Problems89
3.Performing for or Working Directly with the Public88
Communicating with Supervisors, Peers, or Subordinates88
5.Communicating with Persons Outside Organization87
Getting Information87
7.Organizing, Planning, and Prioritizing Work82
8.Thinking Creatively79
9.Developing and Building Teams77
Resolving Conflicts and Negotiating with Others77
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Job Activity Scores

Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
92
86
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
89
74
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
88
71
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
88
67
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
87
83
Have little contact with people outside the organizationMake standard presentations about available servicesPrepare or deliver press releases
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
87
63
Follow a standard blueprintReview a budgetStudy international tax laws
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
82
73
Organize a work schedule that is repetitive and easy to planPlan and organize your own activities that often changePrioritize and plan multiple tasks several months ahead
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
79
74
Change the spacing on a printed reportAdapt popular music for a high school marching bandCreate new computer software
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
77
61
Encourage two coworkers to stick with a tough assignmentLead an assembly team in an automobile plantLead a large team to design and build a new aircraft
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
77
68
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract