Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 92 | |
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| 74 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 75 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Speaking
Talking to others to convey information effectively. |
| 88 | |
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| 62 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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| 61 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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| 79 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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| 74 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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Negotiation
Bringing others together and trying to reconcile differences. |
| 76 | |
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| 74 |
| Present justification to a manager for altering work schedule | Contract with a wholesaler to sell items at a given cost | Work as an ambassador in negotiating a new treaty |
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Coordination
Adjusting actions in relation to others' actions. |
| 74 | |
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| 70 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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| 65 |
| Encourage a coworker who is having difficulty finishing a piece of work | Direct the activities of a road repair crew with minimal disruption of traffic flow | "Plan, implement, and manage recruitment, training, and incentive programs for a high performance company" |
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| 66 |
| Instruct a new employee in the use of a time clock | Instruct a coworker in how to operate a software program | Demonstrate surgical procedure to interns in a teaching hospital |
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