Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 94 | |
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| 79 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 81 |
| Select a photocopy machine for an office | Suggest changes in software to make a system more user friendly | Identify the control system needed for a new process production plant |
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Persuasion
Persuading others to change their minds or behavior. |
| 92 | |
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| 79 |
| Solicit donations for a charity | Convince a supervisor to purchase a new copy machine | Change the opinion of the jury in a complex legal case |
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| 82 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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| 76 |
| Notice that customers are angry because they have been waiting too long | Be aware of how a coworker's promotion will affect a work group | Counsel depressive patients during a crisis period |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 89 | |
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| 72 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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| 79 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 88 | |
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| 76 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Negotiation
Bringing others together and trying to reconcile differences. |
| 86 | |
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| 69 |
| Present justification to a manager for altering work schedule | Contract with a wholesaler to sell items at a given cost | Work as an ambassador in negotiating a new treaty |
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 86 | |
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| 75 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
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