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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Retail Salespersons. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Performing for or Working Directly with the Public77
2.Selling or Influencing Others67
3.Getting Information66
4.Establishing and Maintaining Interpersonal Relationships59
5.Communicating with Supervisors, Peers, or Subordinates58
6.Resolving Conflicts and Negotiating with Others50
Updating and Using Relevant Knowledge50
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Job Activity Scores

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
77
65
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
67
55
Convince a coworker to assist with an assignmentDeliver standard arguments or sales pitches to convince others to buy popular productsDeliver major sales campaign in a new market
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
66
30
Follow a standard blueprintReview a budgetStudy international tax laws
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
59
62
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
58
45
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
50
39
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
50
41
Keep up with price changes in a small retail storeKeep current on changes in maintenance procedures for repairing sports carsLearn information related to a complex and rapidly changing technology