Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 90 | |
|
| 74 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
| 89 | |
|
| 66 |
| Write a thank you note | Be a radio disk jockey | Write a novel |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 80 | |
|
| 61 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| 78 | |
|
| 55 |
| Fill out a medical claim form | Interview applicants for a secretarial position | Design a new personnel selection and promotion system for the Army |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 74 | |
|
| 70 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 73 | |
|
| 63 |
| Dial a phone | Install a satellite TV dish | "Develop a new, world-wide telecommunications network" |
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 72 | |
|
| 69 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 70 | |
|
| 66 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
| 66 | |
|
| 51 |
| Install a door lock | Design a more stable grocery cart | Plan for the impact of weather in designing a bridge |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 59 | |
|
| 42 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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