| 1. | Question callers to determine their locations, and the nature of their problems to determine type of response needed. |
| 2. | Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city. |
| 3. | Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. |
| 4. | Record details of calls, dispatches, and messages. |
| 5. | Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. |
| 6. | Maintain access to, and security of, highly sensitive materials. |
| 7. | Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. |
| 8. | Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch. |
| 9. | Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area. |
| 10. | Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files. |
| 11. | Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations. |
| 12. | Learn material and pass required tests for certification. |
| 13. | Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions. |
| 14. | Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies. |
| 15. | Test and adjust communication and alarm systems, and report malfunctions to maintenance units. |
| 16. | Provide emergency medical instructions to callers. |
| 17. | Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments. |
| 18. | Operate and maintain mobile dispatch vehicles and equipment. |