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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Knowledge Areas

Learn about the most important knowledge areas for Police, Fire, and Ambulance Dispatchers. Also, find out how proficient you have to be in each knowledge area.

Importance*More Info
1.Telecommunications92
2.Public Safety and Security88
3.Customer and Personal Service84
4.Law and Government77
English Language77
6.Clerical76
7.Computers and Electronics67
8.Administration and Management62
9.Communications and Media54
10.Education and Training53
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Knowledge Area Scores

Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
92
67
Dial a phoneInstall a satellite TV dish"Develop a new, world-wide telecommunications network"
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
88
62
Use a seatbeltInspect a building site for safety violationsCommand a military operation
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
84
91
Process customer dry-cleaning drop offWork as a day care aide supervising 10 childrenRespond to a citizen's request for assistance after a major disaster
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
77
58
Register to vote in a national electionPrepare documents and title papers for the purchase of a new houseServe as a judge in a federal court
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
77
64
Write a thank you noteEdit a feature article in a local newspaperTeach a college English class
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
76
68
File letters alphabeticallyType 30 words per minuteOrganize a storage system for company forms
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
67
64
Operate a VCR to watch a pre-recorded training tapeUse a word processorCreate a program to scan computer disks for viruses
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
62
44
Sign a pay voucherMonitor progress of a project to ensure timely completionManage a $10 million company
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
54
47
Write a thank you noteBe a radio disk jockeyWrite a novel
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
53
53
Show someone how to bowlLead a quality improvement seminarDesign a training program for new employees