Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 81 | |
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| 52 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Repairing
Repairing machines or systems using the needed tools. |
| 76 | |
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| 65 |
| Tighten a screw to get a door to close properly | Replace a faulty hydraulic valve | Repair structural damage after an earthquake |
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Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 76 | |
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| 60 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
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| 58 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 75 | |
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| 56 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
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Installation
Installing equipment, machines, wiring, or programs to meet specifications. |
| 74 | |
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| 72 |
| Install a new air filter in an air conditioner | Install new switches for a telephone exchange | "Install a ""one of a kind"" process production molding machine" |
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| 56 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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| 69 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
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| 56 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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| 54 |
| Rent a meeting room for a management meeting | Evaluate an annual uniform service contract for delivery drivers | Determine the computer system needs of a large corporation and monitor use of the equipment |
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