Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 77 | |
|
| 56 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 76 | |
|
| 62 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 74 | |
|
| 42 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. |
| 68 | |
|
| 51 |
| Choose the proper type of wood for adding a deck onto a house | Fix a plumbing leak in the ceiling | Build a high-rise office tower |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 65 | |
|
| 45 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 55 | |
|
| 40 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
| 52 | |
|
| 50 |
| Use a common household bug spray | Use the proper concentration of chlorine to purify a water source | Develop a safe commercial cleaner |
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Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
| 51 | |
|
| 46 |
| Draw a straight line 4 3/16 inches long | Draw plans for remodeling a kitchen | Develop detailed plans for a high-rise office building |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 50 | |
|
| 45 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 48 | |
|
| 39 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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