Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 73 | |
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| 62 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 66 | |
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| 51 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 64 | |
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| 51 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
| 63 | |
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| 53 |
| Inspect a draft memorandum for clerical errors | Measure new part requisitions for tolerance to specifications | Develop procedures to test a prototype of a new computer system |
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| 56 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 63 | |
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| 65 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
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| 53 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 60 | |
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| 56 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Speaking
Talking to others to convey information effectively. |
| 59 | |
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| 44 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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| 49 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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