Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 78 | |
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| 58 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 75 | |
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| 71 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
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Persuasion
Persuading others to change their minds or behavior. |
| 72 | |
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| 76 |
| Solicit donations for a charity | Convince a supervisor to purchase a new copy machine | Change the opinion of the jury in a complex legal case |
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Speaking
Talking to others to convey information effectively. |
| 72 | |
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| 63 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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| 66 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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| 65 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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Coordination
Adjusting actions in relation to others' actions. |
| 69 | |
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| 64 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 68 | |
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| 73 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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| 63 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
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| 66 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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