Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 90 | |
|
| 81 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 76 | |
|
| 68 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 75 | |
|
| 69 |
| Monitor several children on a playground | Understand the impact of alcohol on human responses | Treat a person with severe mental illness |
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Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
| 75 | |
|
| 66 |
| Put a computer back into its packing materials | Supervise an appliance assembly line | Manage an international shipping company distribution center |
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Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| 73 | |
|
| 59 |
| Use a band-aid | Fill a tooth cavity | Perform open heart surgery |
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Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. |
| 73 | |
|
| 75 |
| Install a door lock | Design a more stable grocery cart | Plan for the impact of weather in designing a bridge |
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Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
| 68 | |
|
| 66 |
| Draw a straight line 4 3/16 inches long | Draw plans for remodeling a kitchen | Develop detailed plans for a high-rise office building |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 68 | |
|
| 60 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 62 | |
|
| 59 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 61 | |
|
| 53 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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