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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Career Overview

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Salary for Office Clerks, General

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 25th
Percentile
75th
Percentile
Mean
U.S. $18,270
($8.79)
$29,420
($14.15)
$24,580
($11.82)
Annual figures are on top. Hourly figures are below in parentheses.
N/A = Information not available


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Career Outlook

Employment growth and high replacement needs in this large occupation is expected to result in numerous job openings for general office clerks.

Employment change. Employment of general office clerks is expected to grow 13 percent between 2006 and 2016, which is about as fast as the average for all occupations. The employment outlook for these workers will continue to be affected by the increasing use of technology, expanding office automation, and the consolidation of administrative support tasks. These factors have led to a consolidation of administrative support staffs and a diversification of job responsibilities. However, this consolidation will increase the demand for general office clerks because they perform a variety of administrative support tasks, as opposed to clerks with very specific functions. It will become increasingly common within businesses, especially those smaller in size, to find only general office clerks in charge of all administrative support work.

Job prospects. Many job openings for general office clerks are expected to be for full-time jobs; there will also be a demand for part-time and temporary positions. Prospects should be best for those who have good writing and communication skills and knowledge of basic computer applications and office machinery—such as fax machines, telephone systems, and scanners. As general administrative support duties continue to be consolidated, employers will increasingly seek well-rounded individuals with highly developed communication skills and the ability to perform multiple tasks.

Job opportunities may vary from year to year because the strength of the economy affects demand for general office clerks. Companies tend to employ more workers when the economy is strong. Industries least likely to be affected by economic fluctuations tend to be the most stable places for employment.


Employment Overview

General office clerks held about 3.2 million jobs in 2006. Most are employed in relatively small businesses. Although they work in every sector of the economy, about 43 percent worked in local government, health care and social assistance, administrative and support services, finance and insurance, or professional, scientific, and technical services industries.


Job Zone Description

Job Zone 2 - Some preparation

Overall Experience
Some previous work-related skill, knowledge, or experience maybe helpful in these occupations, but usually is not needed. For example, a drywall installer could benefit from experience in installing dry wall, but an inexperienced person could learn the job fairly easily.

Education
These occupations usually require a high school diploma and may require some vocational training or job related course work. In some cases, you may need an associate's or bachelor's degree.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Examples
Drywall installers, fire inspectors, flight attendants, pharmacy technicians, retail salespersons, and bank tellers.

In these occupations you can often use your knowledge and skills to help others.

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Related Occupations

1.

Billing, Cost, and Rate Clerks

2.

Insurance Claims Clerks

3.

Loan Interviewers and Clerks

4.

Procurement Clerks

5.

Receptionists and Information Clerks

6.

Secretaries, Except Legal, Medical, and Executive

7.

Statement Clerks

8.

Word Processors and Typists


Additional Resources

State employment service offices and agencies can provide information about job openings for general office clerks.

For information related to administrative occupations, including educational programs and certified designations, contact:

  • International Association of Administrative Professionals, 10502 NW. Ambassador Dr., P.O. Box 20404, Kansas City, MO 64195-0404. Internet: http://www.iaap-hq.org
  • American Management Association, 1601 Broadway, New York, NY 10019. Internet: http://www.amanet.org

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