Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 95 | |
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| 90 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Speaking
Talking to others to convey information effectively. |
| 94 | |
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| 86 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 92 | |
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| 89 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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| 84 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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Repairing
Repairing machines or systems using the needed tools. |
| 87 | |
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| 87 |
| Tighten a screw to get a door to close properly | Replace a faulty hydraulic valve | Repair structural damage after an earthquake |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 82 | |
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| 84 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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| 38 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. |
| 73 | |
|
| 90 |
| Add oil to an engine as indicated by a gauge or warning light | Clean moving parts in production machinery | Conduct maintenance checks on an experimental aircraft |
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| 86 |
| Instruct a new employee in the use of a time clock | Instruct a coworker in how to operate a software program | Demonstrate surgical procedure to interns in a teaching hospital |
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Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 71 | |
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| 88 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
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