Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 79 | |
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| 65 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 70 | |
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| 64 |
| Know the capital of the United States | Identify Turkey on a world map | "Develop a map of the world showing mountains, deserts, and rivers" |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 69 | |
|
| 62 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| 63 | |
|
| 50 |
| Ride a train to work | Steer a large freighter through a busy harbor | Control air traffic at a busy airport |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 61 | |
|
| 48 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
| 54 | |
|
| 45 |
| Feed domestic animals | Investigate the effects of pollution on marine plants and animals | Isolate and identify a new virus |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 53 | |
|
| 53 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 43 | |
|
| 36 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 42 | |
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| 35 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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