Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 90 | |
|
| 76 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 86 | |
|
| 63 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 81 | |
|
| 69 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| 81 | |
|
| 62 |
| Fill out a medical claim form | Interview applicants for a secretarial position | Design a new personnel selection and promotion system for the Army |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 74 | |
|
| 56 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| 74 | |
|
| 56 |
| Use a band-aid | Fill a tooth cavity | Perform open heart surgery |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 73 | |
|
| 71 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 73 | |
|
| 67 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
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Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 72 | |
|
| 46 |
| Register to vote in a national election | Prepare documents and title papers for the purchase of a new house | Serve as a judge in a federal court |
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Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
| 69 | |
|
| 69 |
| Put ice on a sprained ankle | Provide job counseling to the unemployed | Counsel an abused child |
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