Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 61 | |
|
| 43 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 56 | |
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| 51 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| 55 | |
|
| 43 |
| Use a band-aid | Fill a tooth cavity | Perform open heart surgery |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 46 | |
|
| 42 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
| 44 | |
|
| 39 |
| Put ice on a sprained ankle | Provide job counseling to the unemployed | Counsel an abused child |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 40 | |
|
| 30 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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