Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 89 | |
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| 74 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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| 83 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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| 71 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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Coordination
Adjusting actions in relation to others' actions. |
| 86 | |
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| 78 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 86 | |
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| 72 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 73 |
| Instruct a new employee in the use of a time clock | Instruct a coworker in how to operate a software program | Demonstrate surgical procedure to interns in a teaching hospital |
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 85 | |
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| 79 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
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Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance. |
| 83 | |
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| 74 |
| Inspect a draft memorandum for clerical errors | Measure new part requisitions for tolerance to specifications | Develop procedures to test a prototype of a new computer system |
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| 77 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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| 68 |
| Adjust the settings on a copy machine to make reduced size photocopies | Adjust the speed of assembly line equipment based on the type of product being assembled | Control aircraft approach and landing at a large airport during a busy period |
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