Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 66 | |
|
| 69 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
  | | |
 | | |
|
|
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 64 | |
|
| 62 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
| | |
| | |
|
|
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 63 | |
|
| 63 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
| | |
| | |
|
|
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 59 | |
|
| 57 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
| | |
| | |
|
|
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 58 | |
|
| 52 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
| | |
| | |
|
|
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 46 | |
|
| 46 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
| | |
| | |
|
|