Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 89 | |
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| 59 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 68 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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| 55 |
| Take money from petty cash to buy office supplies and record the amount of the expenditure | Prepare and manage a budget for a short-term project | Develop and approve yearly budgets for a large corporation and obtain financing as necessary |
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Speaking
Talking to others to convey information effectively. |
| 81 | |
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| 71 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Persuasion
Persuading others to change their minds or behavior. |
| 79 | |
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| 70 |
| Solicit donations for a charity | Convince a supervisor to purchase a new copy machine | Change the opinion of the jury in a complex legal case |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 79 | |
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| 65 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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| 53 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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| 65 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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Installation
Installing equipment, machines, wiring, or programs to meet specifications. |
| 73 | |
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| 65 |
| Install a new air filter in an air conditioner | Install new switches for a telephone exchange | "Install a ""one of a kind"" process production molding machine" |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 73 | |
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| 75 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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