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| 73 |
| Convince a coworker to assist with an assignment | Deliver standard arguments or sales pitches to convince others to buy popular products | Deliver major sales campaign in a new market |
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Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 86 | |
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| 76 |
| Have little contact with people outside the organization | Make standard presentations about available services | Prepare or deliver press releases |
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| 73 |
| Tend a highway toll booth | Sell shoes in a popular shoe store | Perform a monologue on national TV |
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| 79 |
| Exchange greetings with a coworker | Maintain good working relationships with almost all coworkers and clients | Gain cooperation from a culturally diverse group of executives hostile to your company |
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Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 81 | |
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| 63 |
| Follow a standard blueprint | Review a budget | Study international tax laws |
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| 67 |
| Determine the meal selection for a cafeteria | Select the location for a major department store | Make the final decision about a company's 5-year plan |
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| 66 |
| Apologize to a customer who complains about waiting too long | Get two subordinates to agree about vacation schedules | Negotiate a major labor-management contract |
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| 67 |
| Keep up with price changes in a small retail store | Keep current on changes in maintenance procedures for repairing sports cars | Learn information related to a complex and rapidly changing technology |
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| 62 |
| Test an automobile transmission | Judge the acceptability of food products | Determine the reaction of a virus to a new drug |
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| 64 |
| Organize a work schedule that is repetitive and easy to plan | Plan and organize your own activities that often change | Prioritize and plan multiple tasks several months ahead |
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