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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Hotel, Motel, and Resort Desk Clerks. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Performing for or Working Directly with the Public81
2.Interacting With Computers77
3.Making Decisions and Solving Problems76
4.Getting Information75
5.Resolving Conflicts and Negotiating with Others71
Communicating with Supervisors, Peers, or Subordinates71
7.Establishing and Maintaining Interpersonal Relationships66
8.Assisting and Caring for Others65
9.Updating and Using Relevant Knowledge61
10.Processing Information60
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Job Activity Scores

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
81
61
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
77
47
Enter employee information into a computer databaseWrite software for keeping track of parts in inventorySet up a new computer system for a large multinational company
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
76
50
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
75
44
Follow a standard blueprintReview a budgetStudy international tax laws
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
71
48
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
71
49
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
66
58
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
65
50
Help a coworker complete an assignmentAssist a stranded traveler in finding lodgingCare for seriously injured persons in an emergency room
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
61
47
Keep up with price changes in a small retail storeKeep current on changes in maintenance procedures for repairing sports carsLearn information related to a complex and rapidly changing technology
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
60
43
Tabulate the costs of parcel deliveriesCalculate the adjustments for insurance claimsCompile data for a complex scientific report