Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 77 | |
|
| 70 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 64 | |
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| 55 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance. |
| 55 | |
|
| 58 |
| Replace the filters in a furnace | Replace a valve on a steam pipe | Overhaul an airplane jet engine |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 52 | |
|
| 40 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 40 | |
|
| 47 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
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