Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 76 | |
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| 44 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 55 |
| Count the amount of change to be given to a customer | Calculate the square footage of a new home under construction | Develop a mathematical model to simulate and resolve an engineering problem |
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| 42 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Installation
Installing equipment, machines, wiring, or programs to meet specifications. |
| 62 | |
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| 51 |
| Install a new air filter in an air conditioner | Install new switches for a telephone exchange | "Install a ""one of a kind"" process production molding machine" |
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| 48 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
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Speaking
Talking to others to convey information effectively. |
| 58 | |
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| 42 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Coordination
Adjusting actions in relation to others' actions. |
| 57 | |
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| 46 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 53 | |
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| 47 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 53 | |
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| 39 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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| 39 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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