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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for General and Operations Managers. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Getting Information80
2.Communicating with Supervisors, Peers, or Subordinates71
3.Resolving Conflicts and Negotiating with Others69
Establishing and Maintaining Interpersonal Relationships69
5.Making Decisions and Solving Problems67
Evaluating Information to Determine Compliance with Standards67
7.Developing and Building Teams66
Performing for or Working Directly with the Public66
9.Coaching and Developing Others65
10.Updating and Using Relevant Knowledge62
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Job Activity Scores

Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
80
59
Follow a standard blueprintReview a budgetStudy international tax laws
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
71
62
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
69
60
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
69
68
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
67
58
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
67
55
Review forms for completenessEvaluate a complicated insurance claim for compliance with policy termsMake a ruling in court on a complicated motion
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
66
51
Encourage two coworkers to stick with a tough assignmentLead an assembly team in an automobile plantLead a large team to design and build a new aircraft
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
66
57
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
65
59
Show a coworker how to operate a piece of equipmentProvide on-the-job training for clerical workersCoach a college athletic team
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
62
52
Keep up with price changes in a small retail storeKeep current on changes in maintenance procedures for repairing sports carsLearn information related to a complex and rapidly changing technology