Security guards, also called security officers, patrol and inspect property to protect against fire, theft, vandalism, terrorism, and illegal activity. These workers protect their employer's investment, enforce laws on the property, and deter criminal activity and other problems. They use radio and telephone communications to call for assistance from police, fire, or emergency medical services as the situation dictates. Security guards write comprehensive reports outlining their observations and activities during their assigned shift. They also may interview witnesses or victims, prepare case reports, and testify in court.
Although all security guards perform many of the same duties, their specific tasks depend on whether they work in a "static" security position or on a mobile patrol. Guards assigned to static security positions usually stay at one location for a specified length of time. These guards must become closely acquainted with the property and people associated with their station and must often monitor alarms and closed-circuit TV cameras. In contrast, guards assigned to mobile patrol drive or walk from one location to another and conduct security checks within an assigned geographical zone. They may detain or arrest criminal violators, answer service calls concerning criminal activity or problems, and issue traffic violation warnings.
The security guard's job responsibilities also vary with the size, type, and location of the employer. In department stores, guards protect people, records, merchandise, money, and equipment. They often work with undercover store detectives to prevent theft by customers or employees, and help apprehend shoplifting suspects prior to the arrival of the police. Some shopping centers and theaters have officers who patrol their parking lots to deter car thefts and robberies. In office buildings, banks, and hospitals, guards maintain order and protect the institution's customers, staff and property. At air, sea, and rail terminals and other transportation facilities, guards protect people, freight, property, and equipment. Using metal detectors and high-tech equipment, they may screen passengers and visitors for weapons and explosives, ensure that nothing is stolen while a vehicle is being loaded or unloaded, and watch for fires and criminals.
Guards who work in public buildings such as museums or art galleries protect paintings and exhibits by inspecting people and packages entering and leaving the building. In factories, laboratories, government buildings, data processing centers, and military bases, security officers protect information, products, computer codes, and defense secrets and check the credentials of people and vehicles entering and leaving the premises. Guards working at universities, parks, and sports stadiums perform crowd control, supervise parking and seating, and direct traffic. Security guards stationed at the entrance to bars and nightclubs, prevent access by minors, collect cover charges at the door, maintain order among customers, and protect patrons and property.
Armored car guards protect money and valuables during transit. In addition, they protect individuals responsible for making commercial bank deposits from theft or injury. They pick up money or other valuables from businesses to transport to another location. Carrying money between the truck and the business can be extremely hazardous. As a result, armored car guards usually wear bulletproof vests.
Gaming surveillance officers, also known as surveillance agents, and gaming investigators act as security agents for casino managers and patrons. Using primarily audio and video equipment in an observation room, they observe casino operations for irregular activities, such as cheating or theft, and monitor compliance to rules, regulations and laws. They maintain and organize recordings from security cameras as they are sometimes used as evidence in police investigations. Some casinos use a catwalk over one-way mirrors located above the casino floor to augment electronic surveillance equipment. Surveillance agents occasionally leave the surveillance room and walk the casino floor.
All security officers must show good judgment and common sense, follow directions, testify accurately in court, and follow company policy and guidelines. In an emergency, they must be able to take charge and direct others to safety. In larger organizations, a security manager might oversee a group of security officers. In smaller organizations, however, a single worker may be solely responsible for all security.
Work environment. Most security guards and gaming surveillance officers spend considerable time on their feet, either assigned to a specific post or patrolling buildings and grounds. Guards may be stationed at a guard desk inside a building to monitor electronic security and surveillance devices or to check the credentials of people entering or leaving the premises. They also may be stationed at a guardhouse outside the entrance to a gated facility or community and may use a portable radio or cellular telephone to be in constant contact with a central station. The work usually is routine, but guards must be constantly alert for threats to themselves and the property they are protecting. Guards who work during the day may have a great deal of contact with other employees and the public. Gaming surveillance officers often work behind a bank of monitors controlling numerous cameras in a casino and thus can develop eyestrain.
Guards usually work shifts of 8 hours or longer for 40 hours per week and are often on call in case of an emergency. Some employers offer three shifts, and guards rotate to divide daytime, weekend, and holiday work equally. Guards usually eat on the job instead of taking a regular break away from the site. In 2006, about 15 percent of guards worked part time, and some held a second job as a guard to supplement their primary earnings.
| 1. | Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors. |
| 2. | Report all violations and suspicious behaviors to supervisors, verbally or in writing. |
| 3. | Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures. |
| 4. | Act as oversight or security agents for management or customers. |
| 5. | Supervise or train surveillance observers. |
[Back to Top]