Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 90 | |
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| 79 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 74 | |
|
| 48 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 55 | |
|
| 41 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 48 | |
|
| 40 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 44 | |
|
| 41 |
| Monitor several children on a playground | Understand the impact of alcohol on human responses | Treat a person with severe mental illness |
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 42 | |
|
| 42 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
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