Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 84 | |
|
| 68 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
  | | |
 | | |
|
|
|
| 69 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
| | |
| | |
|
|
|
| 70 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
| | |
| | |
|
|
Speaking
Talking to others to convey information effectively. |
| 78 | |
|
| 67 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
| | |
| | |
|
|
|
| 62 |
| Instruct a new employee in the use of a time clock | Instruct a coworker in how to operate a software program | Demonstrate surgical procedure to interns in a teaching hospital |
| | |
| | |
|
|
|
| 64 |
| Adjust the settings on a copy machine to make reduced size photocopies | Adjust the speed of assembly line equipment based on the type of product being assembled | Control aircraft approach and landing at a large airport during a busy period |
| | |
| | |
|
|
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| 76 | |
|
| 67 |
| Proofread and correct a letter | Monitor a meeting's progress and revise the agenda to ensure that important topics are discussed | Review corporate productivity and develop a plan to increase productivity |
| | |
| | |
|
|
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 75 | |
|
| 60 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
| | |
| | |
|
|
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 75 | |
|
| 67 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
| | |
| | |
|
|
Coordination
Adjusting actions in relation to others' actions. |
| 74 | |
|
| 74 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
| | |
| | |
|
|