Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 76 | |
|
| 65 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 60 | |
|
| 45 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 57 | |
|
| 50 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 56 | |
|
| 38 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. |
| 54 | |
|
| 39 |
| Draw a straight line 4 3/16 inches long | Draw plans for remodeling a kitchen | Develop detailed plans for a high-rise office building |
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Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
| 54 | |
|
| 42 |
| Put a computer back into its packing materials | Supervise an appliance assembly line | Manage an international shipping company distribution center |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 49 | |
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| 41 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 47 | |
|
| 45 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| 43 | |
|
| 37 |
| Fill out a medical claim form | Interview applicants for a secretarial position | Design a new personnel selection and promotion system for the Army |
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