Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 79 | |
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| 72 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 76 | |
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| 72 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 66 | |
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| 52 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 57 | |
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| 53 |
| Monitor several children on a playground | Understand the impact of alcohol on human responses | Treat a person with severe mental illness |
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Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
| 41 | |
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| 36 |
| Identify two cultures in a story as being different | Write a pamphlet about cultural differences | Create a new theory about the development of civilizations |
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Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
| 41 | |
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| 33 |
| Feed domestic animals | Investigate the effects of pollution on marine plants and animals | Isolate and identify a new virus |
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