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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for First-Line Supervisors/Managers of Retail Sales Workers. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Performing for or Working Directly with the Public86
2.Organizing, Planning, and Prioritizing Work84
3.Establishing and Maintaining Interpersonal Relationships77
4.Communicating with Persons Outside Organization76
5.Communicating with Supervisors, Peers, or Subordinates73
6.Coaching and Developing Others72
Guiding, Directing, and Motivating Subordinates72
Coordinating the Work and Activities of Others72
9.Thinking Creatively69
Making Decisions and Solving Problems69
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Job Activity Scores

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
86
62
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
84
62
Organize a work schedule that is repetitive and easy to planPlan and organize your own activities that often changePrioritize and plan multiple tasks several months ahead
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
77
65
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
76
45
Have little contact with people outside the organizationMake standard presentations about available servicesPrepare or deliver press releases
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
73
63
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
72
60
Show a coworker how to operate a piece of equipmentProvide on-the-job training for clerical workersCoach a college athletic team
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
72
45
Work occasionally as a backup supervisorSupervise a small number of subordinates in a well-paid industryManage a severely downsized unit
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
72
45
Exchange information during a shift changeOrganize the cleanup crew after a major sporting eventAct as general contractor for building a large industrial complex
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
69
50
Change the spacing on a printed reportAdapt popular music for a high school marching bandCreate new computer software
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
69
49
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan