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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for First-Line Supervisors/Managers of Personal Service Workers. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Performing for or Working Directly with the Public80
Making Decisions and Solving Problems80
3.Scheduling Work and Activities79
Getting Information79
5.Monitor Processes, Materials, or Surroundings78
6.Communicating with Supervisors, Peers, or Subordinates76
Organizing, Planning, and Prioritizing Work76
8.Thinking Creatively75
9.Establishing and Maintaining Interpersonal Relationships74
10.Identifying Objects, Actions, and Events73
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Job Activity Scores

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
80
70
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
80
62
Determine the meal selection for a cafeteriaSelect the location for a major department storeMake the final decision about a company's 5-year plan
Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others.
79
71
Make appointments for patients using a predetermined schedulePrepare the work schedule for salesclerks in a large retail store"Schedule a complex conference program with multiple, parallel sessions"
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
79
58
Follow a standard blueprintReview a budgetStudy international tax laws
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
78
57
Check to see if baking bread is doneTest electrical circuitsCheck the status of a patient in critical medical care
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
76
66
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
76
72
Organize a work schedule that is repetitive and easy to planPlan and organize your own activities that often changePrioritize and plan multiple tasks several months ahead
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
75
66
Change the spacing on a printed reportAdapt popular music for a high school marching bandCreate new computer software
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
74
72
Exchange greetings with a coworkerMaintain good working relationships with almost all coworkers and clientsGain cooperation from a culturally diverse group of executives hostile to your company
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
73
64
Test an automobile transmissionJudge the acceptability of food productsDetermine the reaction of a virus to a new drug