| 1. | Assign work schedules, following work requirements, to ensure quality and timely delivery of service. |
| 2. | Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance. |
| 3. | Train workers in proper operational procedures and functions, and explain company policies. |
| 4. | Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. |
| 5. | Meet with managers and other supervisors to stay informed of changes affecting operations. |
| 6. | Inform workers about interests and special needs of specific groups. |
| 7. | Apply customer/guest feedback to service improvement efforts. |
| 8. | Resolve customer complaints regarding worker performance and services rendered. |
| 9. | Requisition necessary supplies, equipment, and services. |
| 10. | Analyze and record personnel and operational data, and write related activity reports. |
| 11. | Furnish customers with information on events and activities. |
| 12. | Collaborate with staff members to plan and develop programs of events, schedules of activities, or menus. |
| 13. | Take disciplinary action to address performance problems. |
| 14. | Recruit and hire staff members. |
| 15. | Participate in continuing education to stay abreast of industry trends and developments. |
| 16. | Direct and coordinate the activities of workers such as flight attendants, hotel staff, or hair stylists. |
| 17. | Direct marketing, advertising, and other customer recruitment efforts. |