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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Knowledge Areas

Learn about the most important knowledge areas for First-Line Supervisors/Managers of Helpers, Laborers, and Material Movers, Hand. Also, find out how proficient you have to be in each knowledge area.

Importance*More Info
1.Administration and Management76
2.Customer and Personal Service73
3.Production and Processing66
4.Transportation65
5.English Language64
6.Personnel and Human Resources59
7.Education and Training57
8.Psychology53
9.Public Safety and Security48
10.Mathematics47
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Knowledge Area Scores

Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
76
58
Sign a pay voucherMonitor progress of a project to ensure timely completionManage a $10 million company
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
73
61
Process customer dry-cleaning drop offWork as a day care aide supervising 10 childrenRespond to a citizen's request for assistance after a major disaster
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
66
60
Put a computer back into its packing materialsSupervise an appliance assembly lineManage an international shipping company distribution center
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
65
52
Ride a train to workSteer a large freighter through a busy harborControl air traffic at a busy airport
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
64
54
Write a thank you noteEdit a feature article in a local newspaperTeach a college English class
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
59
47
Fill out a medical claim formInterview applicants for a secretarial positionDesign a new personnel selection and promotion system for the Army
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
57
55
Show someone how to bowlLead a quality improvement seminarDesign a training program for new employees
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
53
42
Monitor several children on a playgroundUnderstand the impact of alcohol on human responsesTreat a person with severe mental illness
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
48
46
Use a seatbeltInspect a building site for safety violationsCommand a military operation
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
47
43
Add two numbersAnalyze data to determine areas with the highest salesDerive a complex mathematical equation