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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Job Activities

Learn about the most important job activities for Equal Opportunity Representatives and Officers. Also, find out how proficient you have to be in each job activity.
Importance*More Info
1.Evaluating Information to Determine Compliance with Standards97
Getting Information97
3.Identifying Objects, Actions, and Events95
4.Communicating with Persons Outside Organization90
5.Communicating with Supervisors, Peers, or Subordinates89
6.Performing for or Working Directly with the Public88
7.Documenting/Recording Information87
8.Resolving Conflicts and Negotiating with Others86
9.Processing Information85
10.Organizing, Planning, and Prioritizing Work84
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Job Activity Scores

Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
97
74
Review forms for completenessEvaluate a complicated insurance claim for compliance with policy termsMake a ruling in court on a complicated motion
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
97
80
Follow a standard blueprintReview a budgetStudy international tax laws
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
95
79
Test an automobile transmissionJudge the acceptability of food productsDetermine the reaction of a virus to a new drug
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
90
78
Have little contact with people outside the organizationMake standard presentations about available servicesPrepare or deliver press releases
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
89
73
Write brief notes to othersReport the results of a sales meeting to a supervisorCreate a videotaped presentation of a company's internal policies
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
88
71
Tend a highway toll boothSell shoes in a popular shoe storePerform a monologue on national TV
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
87
64
Record the weights of trucks that use the highwaysDocument the results of a crime scene investigationMaintain information about the use of orbiting satellites for private industry communications
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
86
83
Apologize to a customer who complains about waiting too longGet two subordinates to agree about vacation schedulesNegotiate a major labor-management contract
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
85
72
Tabulate the costs of parcel deliveriesCalculate the adjustments for insurance claimsCompile data for a complex scientific report
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
84
78
Organize a work schedule that is repetitive and easy to planPlan and organize your own activities that often changePrioritize and plan multiple tasks several months ahead